Privacy Policy
This policy explains what personal information FlabToFit collects when you use flab2fit.in or book a consultation, why we collect it, and what we do with it. We have tried to write it in plain language rather than legal boilerplate.
Who we are
FlabToFit is a nutrition coaching practice operating in India, offering one-to-one weight-loss consultations and coaching. You can reach us at support@flab2fit.in.
What we collect
We only ask for what we need to arrange and deliver your consultation.
Information you give us
- Your name — so we know who we are speaking to.
- Your email address — to send your booking confirmation, calendar invite and any follow-up about your appointment.
- Your phone number — the consultation is delivered by phone, so this is how we call you. We may also use it on WhatsApp to confirm or reschedule.
- Your booking details — the date and time slot you choose, and your booking reference.
We do not ask you to submit medical records, health conditions or clinical history through this website. Anything you choose to discuss during your consultation is discussed with your coach directly and is not collected through the booking form.
Payment information
Payments are processed by Razorpay, a payment gateway regulated in India. When you pay, you are handed to Razorpay’s secure checkout.
FlabToFit does not receive, see or store your card number, CVV, UPI PIN, net-banking credentials or any other payment instrument details. Those go directly to Razorpay and are handled under their security standards.
What we do receive back from Razorpay, and store against your booking, is limited to: a payment identifier, an order identifier, the amount, the currency, the payment status, and the payment method type (for example “upi” or “card”). We use these to confirm your booking, to reconcile payments, and to handle any refund.
Razorpay processes your payment as an independent controller of that data. Their own privacy policy applies to what they collect: razorpay.com/privacy.
Information collected automatically
- Usage and analytics data — pages viewed, approximate device and browser type, and how you arrived at the site.
- Campaign and referral information — if you reach us from an advertisement, the link may carry campaign parameters (such as
utm_source,utm_campaign) or an advertising click identifier (such asfbclid). We store these alongside your enquiry so we understand which campaigns bring genuine bookings. - Technical safeguards — to limit spam and abuse of the booking form, we record a one-way cryptographic hash of your IP address. We do not store the IP address itself, and the hash cannot be reversed to identify you.
Cookies and tracking
We use a small number of cookies and similar technologies:
- Essential — to keep your booking session working while you move through the steps.
- Analytics — where enabled, Google Analytics 4 helps us understand aggregate site usage.
- Advertising — where enabled, the Meta (Facebook/Instagram) Pixel helps us measure whether our advertising results in bookings, and may be used to show relevant ads.
Where advertising or analytics tools are active, some information may also be sent from our server to those providers to measure conversions accurately. Contact details shared this way are hashed before transmission.
You can block or delete cookies in your browser settings. Essential cookies are required for the booking process to function.
Why we use your information
- To create, confirm and deliver your consultation.
- To send you your confirmation, calendar invite and appointment reminders.
- To take payment and to reconcile or refund it where applicable.
- To respond when you contact us.
- To keep the website secure and to prevent spam and fraudulent bookings.
- To understand, in aggregate, which marketing brings genuine enquiries.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the service:
- Razorpay — to process payments.
- Our web hosting provider — which stores the website and its database.
- Email delivery — to send your confirmation and reminders.
- Analytics and advertising providers — where those tools are enabled, as described above.
We may also disclose information where we are legally required to.
How long we keep it
Booking, lead and payment records are retained while your relationship with us is active and afterwards for as long as we need them for accounting, tax and dispute-resolution purposes. Website security records such as hashed IP addresses are short-lived and are cleared automatically.
You may ask us to delete your information sooner — see below.
How we protect it
The site is served over an encrypted connection. Payment credentials never reach our servers. Access to booking records is restricted to authorised administrators. API credentials are stored encrypted and are never exposed to your browser.
No system can be guaranteed completely secure, but we take reasonable technical and organisational measures to protect your information.
Your rights
You may ask us to:
- tell you what personal information we hold about you;
- correct anything that is inaccurate;
- delete your information, where we are not required to keep it;
- stop using your information for marketing.
Email support@flab2fit.in and we will respond. We may need to verify your identity before acting on a request.
Children
This service is intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact us
If you have any questions about this policy, or about your booking, please get in touch.
- Email: support@flab2fit.in
- Phone: +91 7517313930
- Website: https://flab2fit.in/
We aim to reply to every email within two working days.