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Refund & Cancellation Policy

Last updated: 9 September 2026

This policy applies to the ₹199 one-to-one consultation booked through flab2fit.in.

What the ₹199 pays for

The ₹199 fee reserves a specific time slot in Darshana’s calendar and pays for a single one-to-one consultation of approximately 20 minutes, delivered by phone. It is a service booking, not a purchase of goods.

Rescheduling

We understand that plans change.

  • You may reschedule once, free of charge, if you tell us at least 4 hours before your appointment.
  • To reschedule, reply to your confirmation email or contact us using the details below, quoting your booking reference.
  • We will offer you the next available slot that suits you.

Cancelling your consultation

  • More than 24 hours before your appointment: you may cancel and request a full refund of the ₹199 fee.
  • Less than 24 hours before your appointment: the slot has been held exclusively for you and can no longer be offered to someone else, so the fee is generally non-refundable. We may still offer a one-time reschedule at our discretion.

If you do not attend

If we cannot reach you on the number you provided at your scheduled time, and you did not tell us in advance, this is treated as a no-show and the fee is not refunded. If something went wrong — a wrong number, a network failure, an emergency — contact us and we will do our best to accommodate you.

If we cancel or cannot deliver

If we need to cancel, or are unable to deliver your consultation for any reason on our side, you may choose either a rescheduled appointment at a time that suits you, or a full refund.

Failed payments

If a payment fails, no appointment is created and no slot is held. If money was deducted from your account for a failed payment, it is normally reversed automatically by your bank or payment provider, typically within 5 to 7 working days. If it is not, contact us with the payment reference and we will trace it with Razorpay.

Duplicate payments

If you are charged more than once for the same appointment — for example after retrying a payment — contact us with both payment references. We will verify the duplicate and refund it in full.

How refunds are made

  • Approved refunds are processed through Razorpay to the original payment method. We cannot refund to a different account.
  • We initiate approved refunds within 3 working days of agreeing them.
  • Once initiated, the money typically reaches your account within 5 to 7 working days, depending on your bank or card issuer. That final step is outside our control.
  • We will confirm by email when a refund has been initiated.

How to request a refund or cancellation

Email support@flab2fit.in or call +91 7517313930, quoting your booking reference (it begins with FTF- and is in your confirmation email) and the reason for your request. We will respond within two working days.

Coaching programme

This policy covers the ₹199 consultation only. If you later choose to join the 90-day coaching programme, its own terms and refund arrangements will be explained and agreed with you separately before you pay.

Contact us

If you have any questions about this policy, or about your booking, please get in touch.

We aim to reply to every email within two working days.